Warranty Coverage

Warranty applies to non-human functional issues.

Coverage focuses on movement and mechanical structure.

• Mechanical structure failure.
• Movement abnormal operation or manufacturing defects.
• Functional failures caused by non-human reasons.

Warranty Period

Warranty is a free limited warranty for two years.

The period starts from the purchase date.

After-Sales Support Options

After-sales support is handled through structured solutions.

We request clear evidence for accurate assessment.

Proof Requirements for After-Sales Requests

Evidence is required to verify issues and responsibility.

It helps speed up solution delivery.

• High-resolution photos.
• Problem video.
• Unboxing full video for missing items or empty package cases.
• Screenshots or explanations for logistics issues.

Component Replacement Policy

Component replacement applies to small replaceable parts.

Support is provided with clear confirmation and guidance.

Applicable Scenarios

• Link or pin tube issues.
• Clasp abnormality.
• Minor strap defects.
• Loose screws.
• Small parts that customers can replace.

Shipping Responsibility

• If it is our responsibility: free parts and free shipping.
• We also provide priority handling.
• If not our responsibility: parts at cost price.
• We provide friendly assistance with shipping costs.

Component Replacement Process

1. Customer provides photos or video.
2. Support confirms it is a replaceable component.
3. Support confirms the component model.
4. We arrange reshipment of the component.
5. We provide installation guidance.
6. Customer confirms the issue is resolved.

Reshipment and Responsibility

Reshipment can apply to product or logistics issues.

Responsibility is determined by evidence.

Reshipment Eligibility

• Confirmed quality issue.
• Wrong item sent.
• Dead on arrival (DOA).
• Package lost.
• Customs clearance failure.
• Customs seizure.

Timeframe Notes

• DOA or empty package: submit within 48 hours.
• Logistics exceptions: submit as soon as possible.

Shipping Responsibility

• If it is our responsibility: we cover all costs.
• Wrong address by customer: extra shipping may apply.

Reshipment Process

1. Customer submits a request.
2. Support reviews and confirms the case.
3. We prepare and arrange reshipment in 1–3 days.
4. We provide a new tracking number by email.

Lost, Seized, or Customs Failure Cases

We take full responsibility for these confirmed situations.

Customers can choose reshipment or a full refund.

• Package lost.
• Customs clearance failure.
• Customs seizure.

Lifetime Maintenance Service

Lifetime maintenance is available after the warranty period.

Pricing is reasonable and transparent.

• Movement maintenance service.
• Timekeeping adjustment.
• Full watch cleaning.
• Professional lubrication and oil replacement.
• Long-term technical support with transparent pricing.

Service Response and Handling Time

General inquiries are answered within one hour.

After-sales requests receive a solution in 1–3 business days.

Priority Cases

• Payment issues.
• Order status changes.
• QC review.
• Logistics exceptions.

Responsibility Boundaries

Responsibility is determined by evidence and policy scope.

We communicate clearly and avoid shifting responsibility.

Related Pages

• Return & Refund Policy
• Exchange Policy
• Shipping & Delivery Policy

Policy Notes

This page is a policy statement for service handling.

It describes scope, timeframe, and support options.