Scope of This Guide
- How we keep descriptions factual and traceable.
- How QC photos and videos support visible checks.
- How issues are handled under defined responsibilities.
- How to request support when you need guidance.
Important note
Detailed setting “techniques” are not defined as separate terms here.
This guide focuses on verification, transparency, and process.
How We Describe Craft and Materials
Version and material transparency
- We clearly mark versions linked to factories.
- We do not invent factory names.
- We disclose movement type and differences.
- We disclose materials and craftsmanship facts.
Communication principles
- We do not exaggerate movement performance.
- We do not exaggerate material strength.
- We do not hide known limits.
- We do not use misleading terminology.
Disclosure style: We do not claim “perfect 1:1.”
We disclose known batch differences when confirmed.
QC Media for Visual Confirmation
What you receive
- Each watch has independent QC photos.
- Video display is supported when feasible.
- No AI, renders, or blur filters are used.
- Visible issues are not hidden.
QC interception rules
- Serious marker offset is intercepted.
- Obvious date alignment issues are intercepted.
- Deep case scratches are intercepted.
- Abnormal movement energy is intercepted.
Confirmation rule: Shipping starts after customer QC confirmation.
You can request additional QC photos when needed.
Preparation Flow Before Shipment
Step 1
Customer places an order and completes payment confirmation.
Step 2
Stock preparation starts, then QC photo/video is captured.
Step 3
Customer confirms QC, then outbound is arranged.
Pre-shipment checks
- Model double-check is completed before outbound.
- Strap and accessories are checked before outbound.
- Appearance re-check is completed before outbound.
- QC media is recorded for the specific watch.
Limitations and Risk Disclosures
Common disclosure areas
- Mechanical error limits are disclosed.
- Water resistance limits are disclosed.
- Plating limits are disclosed.
- Night lume limits are disclosed.
Evidence principle
- Clear photos are used for review.
- Unboxing video is required for empty-box claims.
- All communication records are traceable.
After-Sales Boundaries and Solutions
Our responsibility scope
- QC quality issues.
- Transport damage.
- Lost or seized packages.
- Wrong model shipment.
Customer responsibility scope
- Wrong address provided.
- Human damage.
- Self-disassembly damage.
- Misuse beyond intended scenarios.
Lost or seized packages
- If lost, clearance fails, or seized, we take full responsibility.
- Customer may choose free reshipment or a full refund.
Warranty and maintenance
- Two-year limited warranty applies from purchase date.
- Warranty covers mechanical structure failures.
- Warranty covers verified movement defects.
- Lifetime maintenance is offered with transparent pricing.
How to Get Guidance
- Support can provide graphic guides.
- Support can provide video guides when available.
- Support can assist in real time when needed.
