FAQ

• You submit order information on the website.
• Support provides payment options after the order.
• After payment, we prepare stock and perform QC.
• You confirm QC, then we ship and send tracking.

• Credit cards such as Visa and MasterCard.
• Bank wire transfer.
• Cryptocurrency: USDT, BTC, and ETH.
• PayPal for existing customers or special cases.

• Encrypted payment channels are used.
• We do not store customer card information.
• Payment data is used only for order verification.
• High-value orders may require extra verification.

• Bank refusal can cause failure.
• Network errors can interrupt payment.
• Risk scoring systems can block payment.
• Support can provide alternative methods.

• Shipping address and contact details.
• Strap size.
• Model, color, and version.
• Payment method before you pay.

• Changes are possible before shipment.
• QC stage changes may affect shipping speed.
• After shipment, changes are not guaranteed.

• Unpaid orders can be canceled directly.
• Paid orders can be canceled before stock preparation.
• You can cancel freely before QC is completed.
• After QC, cancellation requires discussion.

• Custom products can be non-cancellable.
• Special stock-prepared models can be non-cancellable.
• Shipped orders cannot be canceled.

• Use a local logistics-recognizable language and format.
• Include house number, street, city, state, and ZIP code.
• Provide a reachable local phone number.
• PO Box is not supported for express delivery.

• Incomplete details can delay delivery.
• Incorrect ZIP code can cause delays.
• Packages may return and need extra shipping fees.
• Incorrect details can also cause clearance failure.

• Outer packaging does not include brand information.
• We use low-sensitivity declarations without brand keywords.
• Packaging is stable, shockproof, and pressure resistant.

• User information is stored with encryption.
• We do not disclose customer data to third parties.
• We do not store payment information.

• Package descriptions avoid brand and watch keywords.
• Payment statements avoid sensitive words.

• Express couriers: DHL, FedEx, and UPS.
• Tax-inclusive lines for US and EU regions.
• Postal routes for remote areas or special cases.

• DHL/FedEx: 5–10 business days.
• UPS: 7–12 business days.
• US tax line: 7–15 business days.
• Remote areas may add 3–7 days.

• Tracking is sent within 24 hours after shipping.
• Tracking can take 24–48 hours to show the first scan.
• Express updates daily, and lines update every 2–3 days.

• After 5 days with no update, support follows up.
• After 10 days, we assess reshipment conditions.

• Tax lines include duties in the shipping cost.
• We follow up if clearance fails.
• If unresolved, we offer reshipment or refund.
• If seized, you can choose refund or reshipment.

• For clearance issues, support handles follow-up.
• Customers usually do not need to intervene.

• Each watch has independent QC photos.
• Video is supported when feasible.
• No AI, rendering, or blur filters are used.
• You confirm QC before we ship.

• Front and back views.
• Clasp and bracelet sides.
• Lume if applicable.

• Severe marker misalignment is intercepted.
• Clear date misalignment is intercepted.
• Deep case scratches are intercepted.
• Abnormal power is intercepted.

• Mechanical watches have normal accuracy deviation.
• Accuracy depends on movement structure.
• Gold plating can fade with strong friction.
• Lume performance varies by batch.
• Do not wear in shower, sauna, or swimming.

You can return within 14 days after delivery.

No reason is required in this window.

• Non-human functional failure.
• Wrong model, color, or configuration shipped.
• Missing accessories.
• Shipping damage.

• High-resolution photos and issue video are required.
• Missing parts or empty package need an unboxing video.
• DOA or empty package requests need submission within 48 hours.

• 7-day no-reason exchange after delivery.
• 30-day exchange for wrong spec, quality issues, or damage.
• After approval, choose reship first or return then exchange.

• Verified quality issue, wrong item, or DOA.
• Lost package, clearance failure, or seizure.
• Refund requests are within 14 days after delivery.

We take full responsibility in these cases.

You can choose reshipment or a full refund.

• Two-year limited warranty from the purchase date.
• Covers mechanical structure and movement defects.
• Covers non-human functional failures.

• Movement servicing and time regulation.
• Full cleaning with lubrication and oil replacement.
• Long-term support with transparent pricing.

• General inquiries: reply within one hour.
• After-sales: solutions in 1–3 business days.
• Average first response time: 25 minutes.

• Email for detailed messages and records.
• WhatsApp for fast replies.
• Website live chat for visitors and orders.

• Support can check internal inventory not shown on-site.
• Provide an image, model number, or a reference link.
• We verify batch stability and movement version first.

• Typical response time is 1–2 hours.
• Urgent checks can be prioritized.

• If no stable batch exists, we tell you directly.
• We do not push unstable batches.
• We can explain reasons and alternatives when available.