Customer Responsibilities & Terms
Policy Statement · US Watch Industry
This page defines customer responsibilities, order conditions, and service boundaries.
By placing an order, you confirm that you understand and accept these terms.
Customer Responsibilities
Accurate Information
Customers must provide real and complete information. Incorrect data may cause delivery failure.
- Use a locally recognized address format.
- Include street, city, state, and ZIP code.
- Provide a reachable local phone number.
- PO Box is not supported for courier delivery.
Legal Payment Use
Payments must use lawful and authorized methods. Payment data is used only for order verification.
- Credit card, bank wire, cryptocurrency, or approved PayPal.
- Encrypted channels are used.
- Payment information is not stored.
Successful Receipt
Customers must be able to receive the shipment normally.
- Ensure availability at delivery time.
- Respond promptly to carrier or support messages.
- Coordinate access for gated or restricted locations.
Order Changes and Cancellation
Modification Scope
- Shipping address and contact details.
- Strap size.
- Model, color, or version.
- Payment method before payment completion.
Time Limits
Changes are allowed before shipment. QC-stage changes may affect shipping speed.
- After shipment, changes are not guaranteed.
- Custom or special stock items may not be modifiable.
Cancellation Rules
- Unpaid orders can be canceled directly.
- Paid orders can be canceled before stock preparation.
- Orders are freely cancelable before QC.
- After QC, cancellation requires discussion.
- Shipped or custom orders cannot be canceled.
Order Flow and QC Confirmation
- Order is submitted on the website.
- Payment details are provided by support.
- Payment is confirmed.
- Stock preparation and QC begin.
- QC photos or videos are sent.
- Customer confirms QC.
- Shipment is arranged.
- Tracking number is provided.
QC Principles
- QC media matches the actual item.
- No AI, rendering, or blurred images are used.
- Additional QC photos can be requested.
- Shipment occurs only after QC confirmation.
Shipping, Customs, and Risk Handling
Shipping & Tracking
- Tracking is issued within 24 hours after shipment.
- Tracking may appear after 24–48 hours.
- Express updates daily; tax lines update every 2–3 days.
Customs Handling
- Tax-inclusive routes include duties by default.
- Customers usually do not need to contact customs.
- Clearance failure allows reshipment or refund.
- Seizure cases follow the same resolution options.
After-Sales, Warranty, and Limits
Warranty Scope
- Two-year limited warranty from purchase date.
- Covers movement and mechanical structure defects.
- Applies to non-human functional failures.
After-Sales Evidence
- Clear photos and videos are required.
- Missing items require a full unboxing video.
- DOA or empty package claims require submission within 48 hours.
Use Limits
- Mechanical accuracy varies by movement.
- Plating may fade with friction.
- Lume performance varies by batch.
- Water exposure beyond usage limits is not recommended.
