Order Process & QC Confirmation

Order Process & QC Confirmation

This page explains the ordering flow and QC confirmation rules.

Core rule: We ship only after you confirm QC.

Policy focus: Clear steps, time windows, and responsibility boundaries.

Order Process Overview

The ordering process follows a defined sequence.

Support tracks each step and provides updates.

Standard Ordering Flow

  1. You submit order information on the website.
  2. Support provides payment methods after the order.
  3. You complete payment and receive payment confirmation.
  4. We start stock preparation.
  5. We perform QC photos or videos.
  6. You review and confirm QC.
  7. We arrange shipment after QC confirmation.
  8. You receive a tracking number.

Payment Step and Verification

Payment options are provided after you place an order.

Payment information is used only for order verification.

Available Payment Methods

  • Credit cards such as Visa and MasterCard.
  • Bank wire transfer.
  • Cryptocurrency: USDT, BTC, and ETH.
  • PayPal for existing customers or special cases.

Payment Security Rules

  • Encrypted payment channels are used.
  • We do not store customer card information.
  • Payment data is used only for order verification.
  • High-value orders trigger additional verification.

Common Payment Failure Reasons

  • Bank refusal.
  • Network errors.
  • Risk scoring system blocks.
  • Support can provide alternative payment methods.

Stock Preparation and Processing Time

Processing time depends on stock status and product type.

We confirm key details before QC starts.

Processing Time Rules

  • Payment confirmation: usually 0–12 hours.
  • In-stock orders: 1–2 days for preparation.
  • Non-in-stock orders: 2–5 days for preparation.
  • Pre-order products: 3–7 days for preparation.
  • QC time: usually 1–3 days.
  • Outbound: within 24 hours after QC passes.

Pre-shipment Checks

  • Model double confirmation.
  • Strap and accessories verification.
  • Appearance re-check.
  • QC photo or video capture.

QC Confirmation Policy

QC is a key step in the order process.

You have the right to review QC photos and videos.

QC Transparency Rules

  • Each watch has independent QC photos.
  • Video is supported when feasible.
  • No AI, rendering, or blur filters are used.
  • The QC media matches the actual item.

QC Photo Coverage

  • Front view.
  • Back view.
  • Clasp.
  • Bracelet sides.
  • Lume, if applicable.

QC Video Coverage

  • One-take appearance display.
  • Timekeeping and balance movement display.

QC Rejection Handling

Some issues are intercepted before customer review.

We do not ship items with severe visible defects.

  • Severe marker misalignment.
  • Clear date alignment issues.
  • Deep case scratches.
  • Abnormal power.

Customer QC Rights

  • You can review photos and videos.
  • You can ask questions about any detail.
  • You can request additional QC shots when needed.
  • We ship only after you confirm QC.

Order Modification During QC

You can request changes before shipment.

QC-stage changes may affect shipping speed.

What Can Be Modified

  • Shipping address.
  • Contact details.
  • Strap size.
  • Model, color, and version.
  • Payment method before payment.

Modification Timeframe

  • Before shipment: changes are allowed.
  • During QC: changes are possible, with timing impact.
  • After shipment: changes are not guaranteed.

Cancellation Rules

Cancellation depends on order status.

Some products are non-cancellable.

When You Can Cancel

  • Unpaid orders can be canceled directly.
  • Paid orders can be canceled before preparation starts.
  • You can cancel freely before QC is completed.
  • After QC, cancellation requires discussion.

When You Cannot Cancel

  • Custom products, including special straps or dials.
  • Special stock-prepared models.
  • Shipped orders.
  • Some pre-orders may be non-cancellable.

Shipping Trigger and Tracking

Shipping is arranged after QC confirmation.

Tracking is shared after dispatch.

Tracking Rules

  • Tracking is sent within 24 hours after shipping.
  • Tracking may take 24–48 hours to show the first scan.
  • Express updates daily, and lines update every 2–3 days.

Customer Responsibility Notes

Accurate information reduces delays and exceptions.

Please verify details before you submit the order.

Information Requirements

  • Use a logistics-recognizable local format.
  • Include street, city, state, and ZIP code.
  • PO Box is not supported for express delivery.
  • Provide a reachable local phone number.

Related Pages

Policy Notes

We follow defined steps for transparency and consistency.

Support will confirm key updates by message or email.

This page is a policy explanation for ordering and QC confirmation.