Return & Refund Policy

Return & Refund Policy

This policy explains returns, refunds, exchanges, and reshipments.

Evidence-based handling: We review clear photos and videos.

Time limits apply: Please submit requests within stated windows.

Return Policy

Returns are available under two timeframes after delivery.

Eligibility depends on the reason and supporting proof.

Eligibility

  • 14-day return: Return within 14 days, no reason required.
  • 30-day limited return: Return within 30 days for specific cases.

30-day Limited Return Cases

  • Non-human functional failure.
  • Wrong model, color, or configuration shipped.
  • Missing accessories.
  • Shipping damage.

Proof Requirements

  • High-resolution photos.
  • Issue video.
  • For missing parts or empty package, a full unboxing video is required.

Shipping Cost Responsibility

  • If it is our responsibility, we cover round-trip shipping.
  • If it is customer-related, the customer pays return shipping.

Return Process

  1. Submit a return request.
  2. Customer service reviews the request.
  3. You receive a return address.
  4. Warehouse inspects the returned item.
  5. Refund is completed and confirmed by email.

Exchange Policy

Exchanges are available within two timeframes after delivery.

Some cases are handled by discussion when not our responsibility.

Eligibility

  • 7-day exchange: Exchange within 7 days, no reason required.
  • 30-day exchange: Exchange within 30 days for specific cases.

30-day Exchange Cases

  • Wrong style or specification shipped.
  • Non-human quality issue.
  • Shipping damage.

Proof Requirements

  • High-resolution photos.
  • Issue video.
  • For missing parts or empty package, unboxing video is required.

Shipping Responsibility

  • If it is our responsibility, the exchange is free.
  • If it is not our responsibility, we handle it by discussion.

Exchange Process

  1. You submit an exchange request.
  2. Customer service reviews the request.
  3. You choose reship first, or return then exchange.

Refund Policy

Refunds are handled based on verified conditions and evidence.

Refund requests must be submitted within 14 days after delivery.

Full Refund Conditions

  • Verified quality issue.
  • Wrong item shipped.
  • DOA on arrival.
  • Package lost, clearance failed, or seized.

Partial Refund Conditions

  • Light wear.
  • Incomplete accessories.
  • Non-critical appearance deviation.

Refund Method and Speed

  • Refunds are sent back to the original payment method.
  • After approval, we process refunds within 24 hours.
  • Payment platforms may require extra processing time.

Refund Process

  1. Submit a refund request.
  2. Customer service reviews the request.
  3. Refund is completed and confirmed by email.

Reshipment Policy

Reshipment is available for verified issues and logistics outcomes.

Some requests have strict submission deadlines.

Eligibility

  • Verified quality issue.
  • Wrong item shipped.
  • DOA on arrival.
  • Package lost.
  • Clearance failed.
  • Customs seized.

Timeframe

  • For DOA or empty package, submit within 48 hours.
  • For logistics exceptions, submit as soon as possible.

Proof Requirements

  • For quality issues, provide product photos.
  • For logistics issues, provide screenshots or explanation.

Shipping Responsibility

  • If it is our responsibility, we cover all costs.
  • If the address was filled incorrectly, extra shipping may apply.

Reshipment Process

  1. You submit a reshipment request.
  2. Customer service reviews the request.
  3. We prepare and reship, usually in 1–3 days.
  4. A new tracking number is provided by email.

Component Replacement Policy

Some small parts can be replaced without returning the full watch.

This policy applies only to replaceable components.

Applicable Scenarios

  • Link or pin issues.
  • Clasp abnormality.
  • Minor strap defects.
  • Screw falling off.
  • Small parts the customer can replace.

Proof Requirements

  • High-resolution photos.
  • Video explanation.

Shipping Responsibility

  • If it is our responsibility, parts and shipping are free.
  • We handle these cases with priority.
  • If it is misoperation, parts are provided at cost.
  • We can provide friendly help with shipping.

Component Replacement Process

  1. You provide photos or videos.
  2. Customer service confirms it is a replaceable component.
  3. We confirm the correct component model.
  4. We arrange replacement shipping.
  5. We provide installation guidance.
  6. You confirm the issue is resolved.

Lost or Seized Full Responsibility

If the package is lost, clearance fails, or it is seized, we take full responsibility.

You can choose a free reshipment or a full refund.

Related Pages

Policy Notes

All requests require proof based on the case type.

Customer service will confirm the next step by email.

This policy is provided for clear process and responsibility boundaries.