Exchange Policy
This policy explains eligibility, proof requirements, costs, and steps.
Evidence required: Clear photos and videos support faster handling.
Time windows apply: Submit requests within 7 or 30 days after delivery.
Eligibility
Exchange eligibility depends on the delivery date and the issue type.
Please count days from the date you signed for the package.
7-day No-reason Exchange
- You may request an exchange within 7 days after delivery.
- No reason is required within this window.
30-day Exchange Conditions
You may request an exchange within 30 days after delivery if:
- The wrong style or specification was shipped.
- There is a non-human quality issue.
- There is shipping damage.
Proof Requirements
Proof is required for policy-based review.
Missing items or empty packages require stronger evidence.
Required Materials
- High-resolution photos.
- Issue video.
Missing Parts or Empty Package
- An unboxing video is required for missing parts or empty package claims.
Shipping Responsibility
Shipping responsibility depends on whether the issue is our fault.
We will confirm the handling method after review.
When It Is Our Responsibility
- The exchange is free.
When It Is Not Our Responsibility
- We handle the case by discussion with the customer.
Exchange Process
Exchange handling follows a standard review and confirmation flow.
You may choose the preferred approach after approval.
Standard Steps
- You submit an exchange request.
- Customer service reviews your proof.
- You choose reship first, or return then exchange.
Related Pages
Notes
We use proof-based review for fairness and consistency.
Customer service will confirm the next step after review.
