Our Quality Standards
Quality Principles
Our quality standards are based on transparency and repeatable inspection.
QC media reflects the actual watch you will receive.
QC transparency rule: No rendering, no AI, no blur filters.
Shipping rule: We ship only after you confirm QC.
QC Steps & Inspection Items
QC follows a clear sequence from inspection to customer confirmation.
Each step is used to reduce visible defects and functional risks.
Core QC steps
- Factory initial inspection.
- Warehouse re-inspection upon arrival.
- Movement power reserve testing.
- Timekeeping error testing.
- Appearance inspection for case, dial, and markers.
- Date alignment inspection.
- Bracelet and clasp structure inspection.
- Lume inspection when applicable.
- QC photo and video capture.
- Customer confirmation before shipping.
Appearance focus
- Case shape and finishing.
- Dial layout and print position.
- Marker alignment and spacing.
- Bezel engravings and angle.
Mechanical focus
- Power reserve behavior.
- Timekeeping error range check.
- Winding efficiency and stability.
- Second hand smoothness observation.
QC Photos & Video Standards
QC content is created for each watch separately.
Photos and videos aim to show key details clearly.
QC photo coverage
- Front view.
- Back view.
- Clasp.
- Bracelet side views.
- Lume photos when applicable.
QC video coverage
- One-take appearance display.
- Timekeeping and balance wheel operation display.
If you need more detail, you can request additional QC photos.
QC Fail Intercepts
We intercept units with clear issues before customer review.
This reduces the chance of shipping visible defects.
Common intercept items
- Severe marker misalignment.
- Obvious date alignment problems.
- Deep case scratches.
- Abnormal movement power behavior.
- Uneven lume when applicable.
Customer QC Confirmation
Customer confirmation is part of our QC standard.
Shipping is arranged only after QC confirmation.
What you can do during QC
- Review photos and videos.
- Ask questions about any detail.
- Request additional QC shots when needed.
Order changes during QC
- You can request changes before shipment.
- QC-stage changes may affect shipping speed.
- After shipment, changes are not guaranteed.
Batch Tracking & Traceability
We keep records to support after-sales traceability.
Records help confirm responsibility and solutions.
Traceable records
- Factory version information.
- Batch number.
- Movement type.
- QC test records for power and timekeeping.
- QC photo and video identifiers.
Customers can request batch record information when feasible.
Pre-shipment Recheck & Packaging
We recheck key details before outbound shipment.
Packaging focuses on shock resistance and privacy.
Pre-shipment recheck
- Model double confirmation.
- Accessories verification.
- Appearance recheck.
- Strap length check.
- QC media cross-check.
Packaging standard
- Multi-layer shock protection.
- Compression-resistant structure.
- Privacy outer packaging.
- Low-sensitivity declarations.
Customer Rights & Transparency
We follow transparency rules for version, QC, and service communication.
We avoid exaggerated claims and avoid hiding known limits.
Transparency commitments
- Disclose factory source without fabricating names.
- Disclose movement type and differences.
- Disclose materials without exaggeration.
- Disclose upgrades with clear limits.
- Disclose visible limitations and risks.
Limitations and risk disclosure
- Mechanical watches have normal accuracy variation.
- Lume brightness and duration vary by batch.
- Plating may fade under strong friction.
- Water exposure beyond usage limits is not recommended.
- Customs and air delays cannot be fully controlled.
- Some batches may stop production or change.
Support & Handling Time
We provide multi-channel support for pre-sales and after-sales.
Response time and solution time follow our service standards.
Support channels
- Email for detailed messages.
- WhatsApp for faster replies.
- On-site live chat for quick questions.
Service time standards
- General inquiries: reply within 1 hour.
- After-sales requests: solution in 1–3 business days.
- Priority cases include QC, logistics, and payment issues.
