Shipping Methods

We offer multiple international shipping methods.

Route selection depends on destination and risk level.

Route Selection Logic

We select routes based on stability and customs strictness.

Higher-value orders usually use express couriers.

• Stable route selection depends on the destination country.
• Strict customs countries prioritize tax-inclusive lines.
• High-risk countries use dedicated special routes.

Order Processing Timeline Before Shipping

Processing time includes payment confirmation and QC.

Outbound happens after QC passes.

Estimated Delivery Time

Delivery time depends on route, customs, and local capacity.

These are estimates, not guarantees.

Express Delivery Time

• DHL / FedEx: 5–10 business days.
• UPS: 7–12 business days.

Tax Line Delivery Time

• US tax line: 7–15 business days.
• EU tax line: 8–20 business days.

Customs Time

• Typical clearance time: 1–3 days.
• Peak periods can extend to 5–7 days.

Remote Areas

• Remote delivery may add 3–7 days.
• Local delivery constraints can add extra time.

Time Variability Factors

• Local customs workload.
• Air capacity constraints.
• Weather and holidays.
• Local last-mile delivery ability.

Tracking and Updates

Tracking is sent after shipment.

Initial scans may appear after a short delay.

Handling Suggestions

• No update for more than 5 days: support follows up.
• Clearance over 7 days: request priority handling.
• Delivery exception: request GPS proof if supported.

Customs and Clearance Policy

We use low-sensitivity declarations.

We avoid brand-related sensitive words.

Tax-Inclusive Policy

• Tax lines are tax-inclusive by default.
• Customers do not pay additional duties on these lines.

Clearance Process

1. Arrival by air.
2. Customs declaration.
3. Clearance review.
4. Release to local delivery partner.

Clearance Failure Handling

• We follow up and handle the case.
• If unresolved, we offer free reshipment or a refund.

Customs Seizure Handling

• Customers usually do not need to intervene.
• You can choose a refund or reshipment.

Country-specific Strategies

• Brazil: tax number preferred routes.
• Middle East: dedicated clearance channels.
• Nordic regions: express routes are preferred.

Package Safety and Security

Packaging focuses on shock resistance and privacy.

High-value orders receive additional reinforcement.

Address and Delivery Rules

Correct information reduces delivery exceptions.

PO Box addresses are not supported for express delivery.

Address Requirements

• Use a logistics-recognizable local format.
• Do not use PO Box for express delivery.
• Provide a reachable phone number.

Delivery Process

• Local courier performs last-mile delivery.
• Signature confirmation may apply in some countries.

Address Error Handling

• Before shipping: address changes are free.
• After shipping: we try redirection with the carrier.
• Redirection failure may cause return-to-sender.

Delivery Exceptions

• No one at the door: re-delivery may occur.
• Address not found: support contacts the customer.
• GPS proof may be available for disputes.
• Gated communities may require customer coordination.

Delivery Exception Handling

We handle tracking, delays, and clearance exceptions.

Evidence may be required for investigation.

Lost or Seized Responsibility

Loss and seizure have defined handling rules.

Customers can choose reshipment or a full refund.

Loss Definition

• No updates for 15–25 days beyond normal timeframe.
• Carrier confirms the package is lost.

Seizure Definition

• Official customs seizure record.
• Clearance cannot be completed.

Our Responsibility

• Free reshipment.
• Or a full refund.

Evidence Needed

• Carrier feedback.
• Clearance failure screenshots.

Handling Time

• We provide a solution within 24–48 hours after confirmation.

Split Shipment Policy

Some orders may ship in separate packages.

Each package has its own tracking number.

When Split Shipment Occurs

• Part of the order is a pre-order item.
• Items are prepared from different warehouses.
• Item size or weight is not suitable for one package.

Split Rules

• Each parcel has an independent tracking number.
• No extra fee applies for standard split shipment.
• In-stock items ship first, pre-order items ship later.

Customer Notification

• Support explains status and timing differences.
• Each parcel status is notified separately.

Peak Season Notes

Peak seasons include Christmas and major holidays.

Delays of 3–10 days can be normal during peaks.

Peak Season Strategies

• We ship earlier when possible.
• We use faster routes when needed.
• We may split shipments if necessary.

Logistics Transparency Metrics

We disclose logistics performance indicators for reference.

Metrics reflect internal tracking and handling results.

Related Pages

• Order Process & QC Confirmation
• Return & Refund Policy
• Contact Us

Policy Notes

Delivery time is affected by external factors.

Support provides follow-up for exceptions and clearance issues.