How to Buy / Buying Guide
This guide explains how to place an order, complete payment, confirm QC, and track delivery.
Quick Index
- Step-by-step ordering flow
- Payment methods and security
- Customer information checklist
- QC confirmation and shipping
- Tracking and exception handling
- After-sales rights and warranty basics
1) Step-by-Step Ordering Flow
- Submit your order information on the website.
- Customer service provides payment options.
- Complete payment, then we confirm it.
- We prepare stock.
- We provide QC photos or video.
- You confirm QC.
- We arrange shipment.
- You receive a tracking number after shipment.
Customer service follows up after ordering. You can contact support at any time.
2) Payment Methods
- Credit card (Visa / MasterCard, etc.).
- Bank wire transfer.
- Cryptocurrency (USDT / BTC / ETH).
- PayPal, for existing customers or specific situations.
Payment flow
- After ordering, support sends payment information.
- You complete payment.
- We confirm payment.
- The order enters preparation and QC.
Payment confirmation time
- Usually 0–12 hours.
- Cross-border payments may be slightly delayed.
Payment security
- Payments are handled through an encrypted channel.
- We do not store customer credit card information.
- Payment information is used for order verification only.
- High-value orders require additional verification.
Payment failure handling
- Bank decline may cause failure.
- Network errors may cause failure.
- Risk scoring systems may block payment.
- We provide alternative payment methods.
Exchange rate and fees
- All site prices are listed in local currency.
- Banks or payment providers may charge fees.
- Crypto payments use real-time exchange rates.
3) Customer Information Checklist
Address requirements
- Use a locally recognized language and format.
- Include street number, street, city, state, and ZIP code.
- PO Box addresses are not supported.
- Provide a reachable local phone number.
Common mistakes
- Incomplete address details.
- Incorrect ZIP code.
- Invalid phone number format.
Consequences of incorrect information
- Delivery delays.
- Package return.
- Second shipping fees may apply.
- Customs clearance may fail.
Please verify your order details carefully. Report exceptions promptly after delivery.
4) QC Confirmation and Shipment
QC transparency
- QC photos are real photos of the actual watch.
- Video support may be available when feasible.
- You confirm QC before shipment.
- You may request additional photos if needed.
Processing and outbound timing
- QC time is usually 1–3 days.
- After QC passes, outbound is arranged within 24 hours.
5) Tracking and Delivery
Tracking number timing
- Tracking is sent within 24 hours after shipment.
- Tracking may show records after 24–48 hours.
Update frequency
- Express routes update daily.
- Special lines update every 2–3 days.
If tracking does not update
- If no update for over 5 days, contact support for follow-up.
- If customs lasts over 7 days, request acceleration.
- For delivery exceptions, request GPS proof when applicable.
6) New Buyer Support
Pre-sales guidance
- Style recommendation and fit guidance.
- Movement selection explanations.
- Version difference explanations.
- Water resistance and use scenario guidance.
Usage assistance
- Strap adjustment help.
- Winding method guidance.
- Time and date setting guidance.
- Accuracy tolerance explanation.
7) After-Sales Rights and Warranty Basics
Customer rights
- QC viewing right, including photos and possible video.
- After-sales options include return, exchange, refund, and reshipment.
- You may appeal an after-sales decision with evidence.
Warranty and maintenance
- Two-year limited warranty for non-human functional issues.
- Lifetime maintenance services are available.
Privacy and payment safety
- Customer data is encrypted and access-controlled.
- Payment data is not stored.
- Outer packaging has no brand information.
