Component Replacement Policy
This page explains when small parts can be replaced and how requests are handled.
Applicable Scenarios
- Bracelet link or pin issues.
- Clasp abnormality.
- Minor strap defects.
- Loose screws.
- Small parts the customer can replace.
Proof Requirements
- Provide clear, high-resolution photos.
- Provide a video explanation of the issue.
Shipping Responsibility
When It Is Our Responsibility
- Replacement parts are free.
- Shipping is free.
- Requests are handled with priority.
When It Is Not Our Responsibility
Example: incorrect operation.
- Parts are provided at cost price.
- We offer friendly help with shipping costs.
Process
- Customer provides photos or a video.
- Support confirms it is a replaceable component.
- Confirm the component model.
- We arrange the replacement shipment.
- We provide installation guidance.
- Customer confirms the issue is fixed.
